BOX ORDER FAQ​
HOW MUCH NOTICE DO YOU NEED FOR ORDERS?
We require 48 hours' notice before the day of delivery.
Depending on the order, short notice may be possible; email kenilworthgrazing@gmail.com
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WHAT IS YOUR DELIVERY POLICY?​
SUNSHINE COAST REGION & GYMPIE
The delivery fee will be calculated at checkout.
Depending on location $40 - $50
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Free delivery for orders over $500
Free local (4574) delivery for orders over $100​
Minimum order of $100 for delivery
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We also acknowledge that there might be some areas outside our regular delivery zone that our services cannot reach.
If you fall outside our delivery area, email us at kenilworthgrazing@gmail.com.
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We can't always guarantee the exact delivery time, but we will do our best to deliver at the time you select.​
We will contact you immediately if we cannot deliver at your requested time.​
If you would like guaranteed delivery by a specific time, please get in touch with us at kenilworthgrazing@gmail.com
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Kenilworth Grazing and Platters will not leave deliveries unattended, as most orders contain perishable goods.
Unfortunately, we cannot offer redelivery for perishable goods, and a refund won’t be issued
*PLEASE ENSURE SOMEONE IS AVAILABLE TO RECEIVE YOUR ORDER.
KEEP REFRIDGERATED UPON ARIVAL
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GIFT DELIVERY
If this is a gift, please provide the recipient's contact name and phone number for delivery.
We take pride in delivering surprises, and we will ensure discretion when contacting the recipient if necessary.
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DO YOU DELIVER TO CAMPGROUNDS?
Yes, we do! We ask that you meet us at the entrance to the camping grounds on delivery.
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PICK-UP
Available from Kenilworth Township.
(Pick-up details will be advised)
Please remember to bring an Esky when you pick up your goods.
This will help ensure that everything stays cold and fresh for your enjoyment.
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BOX SIZES
Small ​23cm x 23cm x 6cm
Large 56cm x 25cm x 8cm
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HOW MANY GUESTS CAN A BOX SERVE?
This varies based on the type and number of boxes, along with any additional food options.
Please check each product for the suggested serving size.
If you would like our advice, please contact us we are more than happy to help.
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REFUND/ CANCELLATION POLICY FOR ALL ORDERS
To cancel an order, please send a cancellation notice via email to kenilworthgrazing@gmail.com.
- Orders cancelled more than 5 days before the scheduled delivery date will receive a full refund.
Orders cancelled between 5 days and 72 hours before the scheduled delivery date will receive a credit note,
which can be used within a 12-month period.
- Orders cancelled less than 72 hours before the scheduled delivery date will not receive a refund or credit note.
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All cancellations will incur a $20.00 administrative fee. Refunds will be issued minus this fee.
We do not offer cash refunds under any circumstances.
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GRAZING TABLE INFORMATION
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Kenilworth Grazing and Platters strive to provide our clients with a seamless and enjoyable Grazing experience.
Please note that the table is priced as pre-nibbles.
If you would like the grazing table to be the main and only food option for the event,
we recommend requesting a larger size to ensure enough food for all your guests.
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We also offer a variety of add-on options. Please contact us for pricing and a complete list of add-ons.
Final guest numbers to be advised 2 weeks prior to the date of the event
Bookings Require 14 days’ notice.
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Set-Up and Location: Our Grazing tables require 1-3 hours to set up.
To maintain the quality of the food, the *TABLE MUST ALWAYS BE OUT OF DIRECT SUNLIGHT.
Consumption Timeframe: We advise consuming the food within 2 - 3 hours of completing the table
to ensure its freshness and quality.
Weather Contingency: We recommend having a backup plan in the event of bad weather, including high temperatures.
The table may need to be set up indoors with air conditioning to ensure the food remains fresh and safe for consumption.
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Tableware and Collection: Tables and tableware will be provided for your event and will be collected the following day
or at a mutually agreed-upon time.
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The cost of equipment pick-up is included in the quoted price.
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Serve ware is included: cheese knives, bamboo plates, serviettes, paddle sticks etc.
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Deposit and Payment: To secure your table booking date, we require a 40% deposit.
Full payment must be made two weeks before the set-up date.
Payment can be made via bank transfer - Details will be provided on the invoice once the quote has been accepted.
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Travel Fees: Travel fees may apply to some areas. Please contact us for more information
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Quality and Availability: Our platters consist of good-quality produce and are subject to availability and seasonal variations.
If you have any dietary requirements, please notify us in advance.
Additional fees may apply to accommodate specific dietary needs.
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If requested, a clean-up and pack-up service is available at an additional cost.​
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Please don't hesitate to contact us with any further questions.
Thank you​.